This websites is operated by Cazoobi Limited (“We”, “us” or “our”). We are committed to protecting and respecting your privacy data. We will use the information we collect about you in accordance with the General Data Protection Regulation (GDPR) 2018. We do not share your personal information otherwise than as described in this policy. Please read this policy carefully as it contains important information about how we will treat your personal information. By visiting cazoobi.com, blocsapp.com, solisapp.com ("our websites") and/or providing to us your information, you are accepting and consenting to the practices described in this policy. Click on the links below to go straight to more information on each area:
1.1. This policy applies to information we collect about visitors to our websites, people who use our online stores, or do business with us.
1.2. We may collect and process the following types of personal information:
1.3. To protect your privacy we do not collect any financial information directly from you. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Please refer to the Paddle website for information on how your financial information is handled and protected in relation to GDPR.
1.4. We also collect and process:
Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:
(a) Consent: the individual has given clear consent for you to process their personal data for a specific purpose.
(b) Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.
(c) Legal obligation: the processing is necessary for you to comply with the law (not including contractual obligations).
(d) Legitimate interests: the processing is necessary for your legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests. (This cannot apply if you are a public authority processing data to perform your official tasks.)
2.1. You can find information about why we collect personal data, in the table below:
|What We Use Your Personal Information For||Our Reasons (Legal Basis)||Our Explanation Of Our Legitimate Interests|
|Send download links for our products.||Fulfilling a contract.||N/A.|
|Provide technical support.||Legitimate Interest.||To enhance and modify our services.|
|Respond to information the customer has asked for.||Legitimate Interest.||Process efficiency in dealing with such activity.|
|Help us understand how our websites are used.||Legitimate Interest.||Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites. Defining types of customers for new products or services.|
|Improve the content of our websites and personalise websites for you.||Legitimate Interest.||Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites. Defining types of customers for new products or services.|
|Deal with enquiries and complaints made by, or about you, relating to our websites or our services.||Legitimate Interest.||Process efficiency in dealing with such activity.|
|Send you email newsletters, if you have requested it (you can inform us at any time if you no longer require newsletters).||Legitimate interest / Consent.||Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.|
|Tell you about changes in our services/products or new services/products.||Legitimate Interest.||Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.|
|(provided you expressly consent that), ask for your feedback, or send you marketing communication relating to our business, [or the businesses of carefully-selected third parties] which we think may be of interest to you.||Legitimate Interest.||Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.|
|Keep our websites secure and prevent fraud.||Legitimate Interest.||To maintain the security of our websites, this helps us to maintain the safety and confidentiality of your information..|
|Verify your compliance with the terms and conditions governing the use of our websites.||Legal obligation / Legitimate Interest.||Keeping our records up to date, handling our customer contact efficiently and effectively, working out which of our products and services may interest you and telling you about them.|
2.2. We may collect statistics (directly or through third party providers of website analytics services) about the behaviour of visitors to our websites (including tracking the usage of our software provided though our websites). We may publish this information or disclose it to others, but only in a form which does not allow the identification of individuals.
3.2. We may disclose non-personally identifiable information to:
4.1. The information we collect may be stored and processed in, and transferred between any of the countries in which we operate for the purposes specified in this policy. This includes destinations outside the European Economic Area (EEA) that do not have similar protections in place regarding your data and restrictions on its use as set out in this policy.
4.2. By submitting your personal information to us, you consent to these transfers, storing and processing. We will take all reasonable efforts to ensure that your data is treated securely and in accordance with this policy.
4.3. Personal information that you publish on our websites or submit for publication on our websites may be available via the internet around the world. We cannot prevent the use or misuse of such information by others.
If you have opted in to our marketing newsletter, we will tell you about current/new products and/or services via email. We may include information in these communications from designers/developers or organisations who support us or use our products. You can opt out from these communications at any time, every newsletter email will give you the option to unsubscribe. If you have opted out of marketing communications, we may still get in touch with you regarding products/services purchased by you. For example, if we issue a required update for one of our products.
6.1. We have put in place security procedures and technical and organisational measures to safeguard your information, and protect it from unauthorised access, use, alteration or destruction. We use SSL certificates to establish an encrypted link between our server and a client, and password protected accounts.
6.2. We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the internet is not entirely secure. For this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the internet.
6.3. You are responsible for keeping the user name and password you use for accessing our websites confidential. We ask you not to share it with anyone.
7.1. Personal information collected by us will not be stored for longer than is necessary for the purpose or purposes for which that information was collected. Due to legal obligations with HMRC we will keep personal information for 7 years.
7.2 Notwithstanding the above, we will retain documents (including electronic documents) containing personal data:
8.2. A cookie is a small data file placed on your browser or the hard drive of your computer or other devices (such as smartphones or tablets). Cookies contain information that is transferred to your computer's hard drive.
8.3. We use the following types of cookies:
These are cookies that are required for the operation of our websites. They include, for example, cookies that enable you to log into secure areas of our websites.
They allow us to recognise and count the number of visitors and to see how visitors move around our websites when they are using them. This helps us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily.
These are used to recognise you when you return to our websites. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
These cookies record your visit to our websites, the pages you have visited and the links you have followed. We will use this information to make our websites and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose. 8.4. You can find more information about the individual cookies we use, and the purposes for which we use them, in the table below:
|PHPSESSID||This cookie is a reference to a unique session ID set by our website code (PHP) for a current browsing session. No personal data is stored in it. The session is ended when a user’s browser is closed.|
|_ga||Google Analytics uses this cookie to distinguish users.|
|_gid||Google Analytics uses this cookie to distinguish users.|
|_gat_gtag_UA_xxxxx||Google Analytics uses this cookie to distinguish users.|
|__stripe_mid||Stripe uses this cookie to generate a random session for recognising a client.|
|__stripe_sid||Stripe uses this cookie to generate a random session for recognising a client.|
|wordpress_test_cookie||WordPress uses this cookie to check whether your web browser is set to allow, or reject cookies.|
|wordpress_sec_xxxxx||WordPress uses these cookies to store your authentication details, and their use is limited to the admin console area.|
|wordpress_logged_in_xxxxx||WordPress uses this cookie to indicate when you’re logged in, and who you are, for most interface use.|
|wp-settings-xxxxx||WordPress uses this cookie to customise your view of admin interface, and possibly also the main site interface.|
|wp-settings-time-xxxxx||WordPress uses this cookie to customise your view of admin interface, and possibly also the main site interface.|
8.6. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies as described below. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our websites.Chrome:
9.1. The right to request us to stop processing your personal data You have the right to ask us not to process your personal data for marketing purposes. In practice, we will usually ask you to expressly agree to such processing before collecting your data for marketing purposes, for example, by asking you to check (opt in) consent boxes on the forms we use to collect your data.You can also instruct us at any time not to process your personal information for marketing purposes or other purposes by contacting us at our dedicated support desk.
9.2. The right to request a copy of personal information held about you You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us at our dedicated support desk.
We may also ask you to supply appropriate evidence of your identity. We may withhold personal information that you request to the extent permitted by law.
9.3. The right to request inaccuracies to be corrected We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example if you change your email address, name or payment details, or if you wish to cancel your registration, please let us know the correct details. You may ask us, or we may ask you, to correct information you or we think is inaccurate. You may also ask us to remove information which is inaccurate.
9.4. Other rights You can find further information about your rights under the Data Protection Act 1998 (DPA) on the Information Commissioner’s Office (ICO) website. You have a right to complain to the Information Commissioners Office (ICO) if you think there is a problem with the way we are handling your data.
11.1. We may update this policy from time to time by publishing a new version on our websites. If we make any significant changes in the way we treat your personal information we will make this clear on our website or by contacting you directly. Please check this policy frequently to ensure you are happy with any changes made.
11.2. This policy was last updated on 14/05/2018
12.1 Company registration details Cazoobi Limited is a limited company registered in England and Wales under registration number 09339348. Our registered office is at Unit 9 Rake House Farm, Rake Lane, North Shields, Tyne And Wear, NE29 8EQ, United Kingdom.
We aim to be clear when collecting your data and do not do anything you wouldn't reasonably expect.
12.2 Contact details If you have any questions, comments, requests, or complaints in regards to the matters covered in this policy, you can contact us at our dedicated support desk.